Refund Policy

At Spotease, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds may be issued for purchases made through our website or other platforms.

Eligibility for Refunds

We offer refunds under the following circumstances:

1. Damaged or Defective Products:

   • If you receive a product that is damaged or defective, you must notify us within 7 days of receipt.

   • Please provide photos of the damaged item and packaging for verification.

2. Incorrect Products:

   • If you receive a product that does not match your order, you must notify us within 7 days of receipt.

   • The incorrect item must be returned in its original, unused condition.

3. Non-Delivery:

   • If your order does not arrive within the estimated delivery time, you may be eligible for a refund after verification with the shipping carrier.

Non-Refundable Items

The following items are not eligible for refunds:

• Products that have been used or tampered with.

• Orders placed with incorrect shipping details provided by the customer.

• Digital or downloadable content.

• Any product purchased during a sale or promotion marked as non-refundable.

Refund Process

• To request a refund, contact us at info@spotease.in with your order details and reason for the refund.

• Once your request is approved, we will process the refund within 7-10 business days.

• Refunds will be issued to the original payment method used at the time of purchase. Depending on your payment provider, it may take additional time for the refund to reflect in your account.

Return Shipping

• For eligible returns, customers may be responsible for return shipping costs unless the product is damaged, defective, or incorrect.

• Spotease recommends using a trackable shipping method for returns. We are not responsible for returns lost in transit.

Changes to Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective upon posting to our website. Please review this page periodically for updates.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us:

Email: info@spotease.in
Phone: 7011004598

Thank you for shopping with Spotease. We value your trust and are committed to ensuring a positive experience.